Active visitor visibility
Review current activity in a focused view.
Understand how visitors explore your website and where they may need assistance. Bring browsing context into the conversation so outreach feels more relevant.
Review current activity in a focused view.
Understand whether a visitor is researching, comparing, or looking for support.
Offer guidance based on context while respecting visitor preferences and privacy choices.
Understand how visitors explore your website and where they may need assistance. Bring browsing context into the conversation so outreach feels more relevant.
Connect this capability with your team’s existing service approach. Decide who owns the next step, keep the customer informed, and review the experience together as your operation grows.
An agent notices interest in two service pages and offers to clarify the differences between the packages.
Good support moves the conversation forward. ↗Begin with a clear purpose and the information your team needs.
Choose settings and responsibilities that fit the way your business operates.
Review the experience with a realistic example before expanding your setup.
It is intended for teams that want a more organized customer experience. Start with the use case described above and confirm the plan and configuration that fit your workflow.
Use this capability alongside your shared inbox, team ownership, and customer context. The goal is a connected experience rather than another isolated tool.
Try the demonstration chat on this site and explore the interface previews. Contact the team to discuss the configuration and production capabilities your business requires.
Bring relevant customer context into view before you reply. Continue a relationship rather than treating every conversation as a first introduction.
Explore →Turn conversation activity into a clear view of your support operation. Understand workload, response patterns, and opportunities to improve the customer experience.
Explore →Make your next conversation a reason to choose you.