Welcome to Chattron. These Terms & Conditions govern your access to and use of the Chattron website, dashboard, and AI-powered live chat widget. By registering an account, integrating our widget on your website, or using our services, you agree to be bound by these terms. If you do not agree to all the terms and conditions, please do not use our services.

You agree to use the Chattron widget lawfully. You may not install the widget on websites that promote illegal activities, explicit adult content, spam, malware, or phishing. You must not attempt to reverse engineer our code, bypass security protocols, or artificially inflate chat usage. We reserve the right to immediately disable widgets installed on prohibited platforms without prior notice.

You are solely responsible for maintaining the confidentiality of your login credentials and your unique Chattron Widget Key. You are legally and financially responsible for all activities that occur under your workspace, including actions taken by any support agents or team members you invite to your account.

Chattron offers a 14-day free trial for new users. After the trial expires, you must upgrade to a paid subscription (Starter, Pro, or Enterprise) to keep your widget active on your website. Subscription fees are billed in advance and are non-refundable for partial months. For plans featuring "Unlimited" agents or chats, a Fair Use Policy (FUP) applies to prevent server abuse. Extreme traffic spikes caused by bot-nets or abusive scraping may result in temporary rate-limiting to protect our infrastructure.

Chattron utilizes advanced third-party AI models to automate chat interactions with your website visitors. While we strive to provide a highly intelligent system, AI technology is not flawless and may occasionally generate incorrect, irrelevant, or unpredictable responses (often referred to as "hallucinations"). Chattron shall not be held liable for any loss of revenue, customer disputes, or damages resulting from AI-generated responses. It is your responsibility to monitor chat histories, configure automations correctly, and have human support agents intervene when necessary.

By using Chattron, you acknowledge that chat transcripts, visitor session data, and widget interactions are processed and stored on our servers. You must ensure that your own website's Privacy Policy informs your visitors about the use of a third-party chat widget and the collection of their chat data. For AI processing, anonymized chat context may be sent to our third-party AI API providers to generate relevant replies.

We strive to maintain 99.9% uptime for the Chattron widget and dashboard. However, the service is provided "as is" and "as available". We may experience occasional hardware, software, or network failures resulting in downtime. We will make reasonable efforts to notify you of scheduled maintenance, but we do not guarantee uninterrupted or error-free service.

You may cancel your Chattron subscription at any time through the Billing section of your dashboard. Upon cancellation, your widget will remain active until the end of your current billing cycle. We reserve the right to suspend or terminate your account immediately, without refund, if you violate these Terms & Conditions, engage in fraudulent activity, or abuse our APIs.

If you have any questions, concerns, or disputes regarding these Terms & Conditions, please reach out to our support team through the inbox inside your Chattron dashboard or contact us directly via our website. Your continued use of the service constitutes acceptance of any future updates to these terms.