At Chattron, we take your privacy seriously. This Privacy Policy explains how we collect, process, and protect personal information when you use our website, dashboard, and the AI-powered live chat widget. This policy applies to both our direct customers (website owners) and the end-users (visitors) interacting with the Chattron widget on our customers' websites.

We collect two main types of information to provide our services effectively:

1. Account Data: Information provided by you when creating a Chattron workspace, including your name, email address, password, company name, and billing details.
2. Visitor Data: Information collected automatically when visitors interact with the Chattron widget on your website. This includes chat transcripts, IP addresses, browser types, timestamps, and unique session IDs.

We use the collected information to operate, maintain, and improve the Chattron platform. Account Data is used for billing, customer support, and essential service notifications. Visitor Data and chat transcripts are strictly used to facilitate real-time conversations, train your specific AI automations, provide analytics in your dashboard, and improve the overall accuracy of our AI bot responses.

To provide intelligent automated responses, Chattron processes chat inputs using advanced Third-Party AI APIs (such as OpenAI). By using our service, you acknowledge that anonymized chat data may be securely transmitted to these AI providers to generate replies. We also share necessary Account Data with trusted service providers (like Stripe for secure payment processing and cloud hosting services). We never sell your personal data or your visitors' data to advertisers or third parties.

The Chattron live chat widget relies on browser cookies and local storage to function properly. These technologies are used to maintain active chat sessions across different page reloads and recognize returning visitors. As a website owner integrating our widget, it is your responsibility to update your own website's Privacy Policy to inform your users about the presence of these cookies and third-party chat tracking.

We retain Account Data and chat transcripts for as long as your Chattron workspace remains active, allowing you to access historical analytics and past conversations. You have the right to request the complete deletion of your account and all associated chat logs at any time. Upon receiving a verified deletion request, we will permanently erase your data from our active databases within a standard processing timeframe.

We implement industry-standard security protocols, including encryption in transit and at rest, to protect your data from unauthorized access, alteration, or disclosure. However, no internet transmission is 100% secure. We strongly advise against requesting or sharing highly sensitive information (such as full credit card numbers or social security details) through the live chat widget.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our privacy team. You can reach out to us via the support inbox within your Chattron dashboard or through the contact form on our main website. We may update this policy periodically, and continued use of our services constitutes your acceptance of those changes.